Privacy policy

Who we are

Maple Bridge Education Inc. (“we”), 443 University Ave, 3rd floor, Toronto, ON M5G 2H6, operates a private language school in Ontario. As a private-sector organization in Ontario we follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and its 10 fair information principles.

Our Privacy Officer is accountable for compliance: [email protected], +1 416-323-1770.

What we collect

• Contact and enrolment details you give us: name, email, phone, course, level, trial-lesson preferences and messages.
• Learning records: placement results, attendance, progress reviews and certificates.
• Payment records: amounts and receipts (card details are handled by a payment processor, not stored by us).
• Website data: only if you consent to analytics cookies (see below).

Why we use it

• To answer your request, arrange a trial lesson, place you in the right level and manage your enrolment.
• To issue receipts, progress reviews and certificates.
• To meet legal, tax and accounting obligations.
• To send newsletters — only with your express consent (see CASL below).

We collect only what we need, and we do not sell personal information.

Consent

We ask for your consent when we collect personal information and use it only for the purposes we explain. You can withdraw consent at any time, subject to legal or contractual restrictions; we'll tell you the consequences (for example, we can't keep your place in a course without contact details).

Email marketing and CASL

We send commercial electronic messages only in line with Canada's Anti-Spam Legislation (CASL). Newsletter boxes are never pre-ticked. Each message identifies Maple Bridge Education Inc., includes our mailing address and contains an unsubscribe link that works within 10 business days.

Sharing and service providers

We share personal information only with service providers that help us run the school (for example email, video-class platform, payment processing, and website analytics if you consent). They must protect it and use it only for our purposes. Some providers may store data outside Canada (for example in the United States), where it may be accessible to local authorities under local law.

Retention and safeguards

We keep enrolment and payment records for 7 years for tax purposes and other data only as long as needed. We protect information with access controls, encryption in transit and staff training. If a breach creates a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner of Canada as PIPEDA requires.

Cookies and analytics

Optional cookies are off by default. Our banner lets you Accept all, Reject all or choose in Settings; your choice is stored in your browser's local storage. Google Analytics (G-XXXXXXX) is loaded only after you accept analytics cookies, using Google Consent Mode v2 with all categories denied by default. Change your choice any time via “Cookie settings” in the footer.

Access, correction and complaints

You may ask to see the personal information we hold about you and to correct it. Write to [email protected]; we respond within 30 days. If you're not satisfied, you can complain to the Office of the Privacy Commissioner of Canada.